A furnace that won't turn on
Often the thermostat, a switch that got bumped off or a tripped breaker. A tech can rule those out with you in a few minutes.
Heating & cooling on Hollr
Talk to a licensed HVAC tech on video, in minutes.
Point your phone at the thermostat, the furnace or the AC unit that's acting up. A licensed Canadian heating and cooling tech tells you what it is, what's safe to check, and whether it needs a visit.
$34 for 15 minutes · $59 for 30 · you only pay when a heating and cooling tech connects
What a heating and cooling tech can help with on video
A blinking light on the furnace
Most furnaces flash a code through a small window on the panel. Show the pattern and the label, and they'll tell you what it means.
AC running but not cooling
Check the thermostat mode, a clogged filter and the outdoor unit together before you book a repair.
Weak airflow from the vents
A dirty filter, closed registers or a blower issue. They'll help you tell which from what you show them.
Water pooling around the furnace
High-efficiency furnaces and AC coils make water. A blocked condensate line or a stuck pump is the usual cause.
A thermostat that won't cooperate
Wrong mode, dead batteries or a schedule you didn't set. Show the screen and get it sorted.
What works on video, and what needs a visit
Good for a video call
- Check thermostat settings, batteries and schedules
- Find and change the furnace filter
- Read a furnace blink code or error code
- Check the furnace switch and breaker
- Clear a blocked condensate line or check the pump
- Explain a quote you've already been given
Needs hands on site
- Opening the burner compartment on a gas furnace
- Refrigerant work, like recharging or fixing a leak
- Anything on the gas supply to a furnace
- Electrical repairs inside the furnace or AC unit
Your heating and cooling tech tells you when it's one of these, and why.
Before you call
- Note what it's doingWhen did it stop, and is it blowing cold air, no air, or making a noise?
- Find the labelA photo of the model sticker inside the furnace door or on the AC unit saves time.
- Charge your phoneTurn on the flashlight from the call screen to see into the blower area and the code window.
- Have a fresh filter if you canCheck the size printed on the old one. You may swap it while your tech watches.
A $34 call before you pay for a visit
Hollr video call, 15 minutes
$34
Furnace repair in Canada
$150–1200
Typical furnace repair costs. Most standard repairs land between $300 and $600. Range from the HomeStars furnace repair cost guide. A Hollr call tells you whether you need that visit at all.
Who licenses HVAC techs in Canada
Heating and cooling work is regulated across Canada, and gas furnaces add a gas certificate on top. Before an HVAC tech takes a Hollr call, we check their certificate with the body that issues it in their province. How Hollr checks licences.
| Where | Regulator | What it means |
|---|---|---|
| Ontario | Skilled Trades Ontario | Certificate of Qualification, Refrigeration and Air Conditioning Systems Mechanic (313A). |
| Ontario | Technical Standards and Safety Authority (TSSA) | Gas technician certificate (G1, G2 or G3) for work on gas furnaces. |
| Alberta | Alberta Apprenticeship and Industry Training | Journeyperson certificate, Refrigeration and Air Conditioning Mechanic, issued alongside Gasfitter – Class B. |
| British Columbia | Technical Safety BC | Gasfitter Certificate of Qualification (Class A or B) for gas furnace work. |
| Across Canada | Red Seal | Interprovincial endorsement for qualified refrigeration and air conditioning mechanics. |
Heating & cooling questions
Can an HVAC tech really help over video?
Often, yes. A lot of no-heat and no-cooling calls come down to the thermostat, a dirty filter, a switch or a blocked condensate line, and a tech can see which on camera. If it's a part, a refrigerant issue or anything inside the burner area, they'll tell you on the call and explain what to ask for.
My furnace light is blinking. What should I do?
Don't switch it off and on over and over. Look for the code chart, usually on the inside of the furnace door, and note how many times the light flashes. Then open Hollr and show a tech the pattern and the label so they can tell you what it means.
Will the tech come to my house afterwards?
Hollr calls are advice on video, so nobody is sent to your home. If the job needs hands on site, your tech tells you why and what kind of visit to book, and your notes, photos and parts list stay with you for whoever you hire.
How much does a heating and cooling video call cost?
$34 CAD for 15 minutes or $59 CAD for 30 minutes. You see the price before the call starts and only pay when an HVAC tech connects. A short call can tell you whether you need a visit at all, and what to ask for if you do.
Other trades on Hollr
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