A washer that won't drain
Often a clogged pump filter, a kinked hose or a lid switch. A tech can tell which from the model and the sounds it makes.
Appliances on Hollr
Talk to an appliance tech on video, in minutes.
Point your phone at the washer, the fridge or the dishwasher that's acting up. An appliance tech tells you what's likely wrong, what to check, and whether it's worth a repair visit.
$34 for 15 minutes · $59 for 30 · you only pay when a appliance tech connects
What a appliance tech can help with on video
A fridge that isn't cooling
Dusty condenser coils, a blocked vent or a stuck defrost cycle. Show the back and the freezer and they'll narrow it down.
A dishwasher left with standing water
Check the filter, the drain hose and the garbage disposal knockout before you call for a part.
A dryer that runs but won't heat
Usually a thermal fuse, a heating element or a lint-packed vent. They'll tell you what to look at first.
An error code on the display
Read it out or point the camera at it. A tech can tell you what it means for your make and model.
A new noise, leak or smell
Grinding, squealing or a puddle underneath. Learn whether it's safe to keep using it until a repair.
What works on video, and what needs a visit
Good for a video call
- Read an error code and explain what it means
- Find the model number and the exact part to order
- Walk you through cleaning a pump filter or condenser coils
- Tell you whether a repair is worth it or it's time to replace
- Explain a repair quote you've already been given
Needs hands on site
- Gas connections on a gas range or dryer
- Opening a sealed refrigerant system or recharging it
- Work inside a unit that's still plugged in
- Live electrical panels or circuit wiring
Your appliance tech tells you when it's one of these, and why.
Before you call
- Unplug it firstPull the plug or switch off its breaker before you open a panel or reach inside.
- Find the model labelIt's usually inside the door, on the frame or at the back. A photo saves time.
- Charge your phoneTurn on the flashlight from the call screen to see behind and under the unit.
- Grab towels and a shallow panWashers and dishwashers can hold water when you open a filter.
A $34 call before you pay for a visit
Hollr video call, 15 minutes
$34
Appliance repair in Canada
$135–300
What most Canadian homeowners spend on an appliance repair. Range from the HomeStars appliance repair cost guide. A Hollr call tells you whether you need that visit at all.
Who licenses appliance techs in Canada
Appliance service is a voluntary trade in most of Canada, so a certificate isn't required by law to repair appliances. Gas appliances are different: connecting or servicing the gas side needs a certified gas technician. How Hollr checks licences.
| Where | Regulator | What it means |
|---|---|---|
| Ontario | Skilled Trades Ontario | Certificate of Qualification, Appliance Service Technician (445A). Voluntary trade. |
| Ontario, gas appliances | Technical Standards and Safety Authority (TSSA) | Gas technician certificate required to install or service the gas side of an appliance. |
| Across Canada | Red Seal | Interprovincial endorsement for qualified appliance service technicians. |
Appliances questions
Can an appliance tech really help over video?
Often, yes. Many appliance problems come down to a clogged filter, a blocked vent, a tripped reset or a part that's easy to name once a tech hears the noise or sees the error code. If it needs meters, a sealed-system repair or a part swap you're not comfortable with, they'll say so on the call.
Is it safe to open up my appliance during the call?
Only once it's unplugged or its breaker is off. Your tech will ask you to confirm that before you remove any panel. On a gas range or gas dryer, nobody touches the gas connection on a video call. That work goes to a certified gas technician in person.
Should I repair my appliance or replace it?
It depends on the age of the unit, the part and what a repair visit would cost. Show your tech the model label and the problem, and they'll give you a straight read on whether a repair is worth it before you book anyone.
How much does an appliance video call cost?
$34 CAD for 15 minutes or $59 CAD for 30 minutes. You see the price before the call starts and only pay when an appliance tech connects. Pick 30 minutes if you expect to work through a fix step by step while your tech watches.
Other trades on Hollr
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