No hot water at all
On a gas tank it's often the pilot. On an electric tank, a breaker or a reset button. A pro tells you which from the label.
Water heaters on Hollr
Get water heater help on video, in minutes.
Point your phone at the tank, the tankless unit or the puddle underneath. A licensed Canadian plumber or gas fitter tells you what it is, what's safe to try, and whether it needs a visit.
$34 for 15 minutes · $59 for 30 · you only pay when a water heater pro connects
What a water heater pro can help with on video
A pilot light that's out
Most gas tanks have lighting steps on the front label. Follow them with a pro watching, or learn why you shouldn't.
Water around the base of the tank
A fitting, the relief valve or the tank itself. Show where it's coming from to learn how urgent it is.
A dripping relief valve
The valve on the side of the tank may be doing its job. They'll tell you whether it points to pressure or temperature.
Popping or rumbling noises
Usually sediment at the bottom of the tank. Learn whether a flush will help.
An error code on a tankless heater
Show the display and the model sticker to find out what the code means and what to try first.
What works on video, and what needs a visit
Good for a video call
- Shut off the cold water supply to stop a leak
- Relight a pilot by following the label on the tank
- Check the breaker or reset button on an electric tank
- Read an error code on a tankless unit
- Tell you whether to repair or replace
- Explain a quote you've already been given
Needs hands on site
- Anything on the gas line or gas valve
- Wiring work on an electric tank
- Installing or replacing a water heater
- Changes to venting
Your water heater pro tells you when it's one of these, and why.
Before you call
- Stop the water if it's leakingClose the cold water valve on top of the tank.
- Find the labelA photo of the rating plate on the tank or unit saves time.
- Charge your phoneTurn on the flashlight from the call screen to see the pilot window and the base of the tank.
- Grab a towel and a bucketHandy if you're checking where a drip is coming from.
Who licenses water heater pros in Canada
Water heaters are serviced by plumbers and gas fitters, both regulated trades in most of Canada. Before a pro takes a Hollr call, we check their certificate with the body that issues it in their province. How Hollr checks licences.
| Where | Regulator | What it means |
|---|---|---|
| Ontario | Skilled Trades Ontario | Certificate of Qualification, Plumber (306A). |
| Ontario | Technical Standards and Safety Authority (TSSA) | Gas technician certificate (G1, G2 or G3) for gas water heaters. |
| British Columbia | Technical Safety BC | Gasfitter Certificate of Qualification, Class A or Class B. |
| Alberta | Alberta Apprenticeship and Industry Training | Journeyperson certificate, Plumber or Gasfitter. |
| Across Canada | Red Seal | Interprovincial endorsement for qualified plumbers and gas fitters. |
Water heaters questions
Can a pro really fix my water heater over video?
Often they can get you hot water back or tell you exactly what's wrong. A pilot that's out, a tripped breaker or a tankless error code can usually be sorted on camera. Work on the gas line, the gas valve or the wiring always needs someone on site, and they'll tell you that on the call.
My water heater is leaking. What should I do first?
Close the cold water valve on the pipe going into the top of the tank. Don't touch the gas line, and keep clear of hot water from the relief valve. Put a towel or bucket down, then open Hollr and show a pro where it's coming from.
Will the pro come to my house afterwards?
Hollr calls are advice on video, so nobody is sent to your home. If the job needs hands on site, your pro tells you why and what kind of visit to book, and your notes, photos and parts list stay with you for whoever you hire.
How much does a water heater video call cost?
$34 CAD for 15 minutes or $59 CAD for 30 minutes. You see the price before the call starts and only pay when a pro connects. A short call can tell you whether you need a visit at all, and what to ask for if you do.
Other trades on Hollr
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