You smell gas
Don't open the app first. Leave the house, then call your gas utility or 911 from outside.
Gas fitting on Hollr
Talk to a licensed gas fitter on video, in minutes.
Show a licensed Canadian gas fitter the fireplace, the water heater or the appliance that won't light. They tell you what's going on, what's safe for you to do, and what to tell the gas fitter who comes out. If you smell gas, leave first and call your gas utility or 911.
$34 for 15 minutes · $59 for 30 · you only pay when a gas fitter connects
What a gas fitter can help with on video
A fireplace pilot that's gone out
Many gas fireplaces have relighting steps on a label near the controls. A gas fitter can read it with you and tell you if it's safe to try.
A gas water heater pilot that won't stay lit
Show the tank's label and what happens when you follow it. They'll tell you what that likely means for the repair.
An error code on a gas appliance
Fireplaces, tankless heaters and boilers show codes. Show the display and the model sticker to learn what it's pointing to.
A carbon monoxide alarm went off
Get everyone outside and call 911 or your gas utility. Once you're safe, a gas fitter can explain what to ask for on the follow-up visit.
Planning a new gas line
For a range, BBQ or heater. Learn what the job involves, what a permit means and what to ask in a quote.
What works on video, and what needs a visit
Good for a video call
- Tell you whether what you're seeing needs a gas fitter today
- Relight a pilot by following the manufacturer's label on the appliance
- Read an error code on a fireplace, tankless heater or boiler
- Help you describe the problem for the gas fitter who visits
- Explain a quote or permit you've already been given
Needs hands on site
- Anything on gas piping, valves or fittings
- Checking for or fixing a gas leak
- Installing, moving or connecting a gas appliance
- Opening a sealed burner or combustion compartment
Your gas fitter tells you when it's one of these, and why.
Before you call
- No gas smell? GoodIf you smell gas, end here. Leave and call your gas utility or 911 from outside.
- Find the labelA photo of the model sticker and the lighting instructions saves time.
- Charge your phoneTurn on the flashlight from the call screen to see the pilot window and display.
- Write down the codeNote any error code, blinking pattern or sound before the call.
Who licenses gas fitters in Canada
Gas work is one of the most tightly regulated trades in Canada. Before a gas fitter takes a Hollr call, we check their certificate with the body that issues it in their province. How Hollr checks licences.
| Where | Regulator | What it means |
|---|---|---|
| Ontario | Technical Standards and Safety Authority (TSSA) | Gas technician certificate, G1, G2 or G3. |
| British Columbia | Technical Safety BC | Gasfitter Certificate of Qualification, Class A or Class B. |
| Alberta | Alberta Apprenticeship and Industry Training | Journeyperson certificate, Gasfitter – Class A or Class B. |
| Quebec | Emploi-Québec | Gas appliance certificates of qualification, such as TAG-1. Some work also needs a Régie du bâtiment du Québec licence. |
| Across Canada | Red Seal | Interprovincial endorsement for qualified gas fitters. |
Gas fitting questions
Can a gas fitter really help over video?
For diagnosis, yes. A gas fitter can read an error code, walk you through the relighting steps printed on your appliance, and tell you what a problem likely is. They never walk you through work on gas piping or fittings. That always needs a licensed gas fitter on site.
What should I do if I smell gas?
Leave right away, and leave the door open behind you. Don't flip switches, use the phone inside or light anything. Once you're outside, call your gas utility's emergency line or 911. Don't go back in until they tell you it's safe.
Will the gas fitter come to my house afterwards?
Hollr calls are advice on video, so nobody is sent to your home. If the job needs hands on site, your gas fitter tells you why and what kind of visit to book, and your notes and photos stay with you for whoever you hire.
How much does a gas fitting video call cost?
$34 CAD for 15 minutes or $59 CAD for 30 minutes. You see the price before the call starts and only pay when a gas fitter connects. A short call can tell you whether you need a visit at all, and what to ask for if you do.
Other trades on Hollr
Be first to call a gas fitter on Hollr
Hollr is launching across Canada. Leave your email and we'll send your invite the day it opens near you.